Merchandise Refund and Replacement Policy

Applies only to merchandise purchased through the Shopify checkout. Original and commissioned artwork is handled separately under our Custom Artwork and Commission Policy.

Made-to-order merchandise

Metalwood Garage merchandise is produced specifically after an order is placed. Because these products are made to order, merchandise sales are final except for qualifying damaged, defective, misprinted, incorrect, lost, or legally required claims described below.

Returns we do not accept

We do not offer returns, exchanges, or refunds for change of mind, buyer's remorse, incorrect size or color selection, personal preference, accidental purchases not canceled before production, incorrect shipping information supplied by the customer, or minor production variations in color, print placement, texture, or dimensions.

Please review product details, size charts, selections, quantities, and delivery information before ordering.

Damaged, defective, misprinted, or incorrect items

Contact Metalwood Garage within 30 days after delivery. Include your order number, a description of the issue, clear photographs of the complete product, close-up photographs of the problem, and packaging photographs when shipping damage is involved.

We may request additional information needed to verify the claim. When a qualifying claim is confirmed, Metalwood Garage may provide a replacement or refund based on the circumstances, product availability, our fulfillment partner's determination, and applicable law.

Lost shipments

Claims for packages believed lost in transit must be submitted promptly and no later than 30 days after the estimated delivery date. We may ask you to confirm the delivery address, contact the carrier, check the delivery location, or provide other relevant information.

Packages marked delivered

Carrier tracking will be considered when reviewing a claim. Please check mailboxes, parcel lockers, entrances, household members, neighbors, building staff, and the carrier. We do not guarantee replacement or reimbursement for theft or disappearance after confirmed delivery, but each report will be reviewed and rights required by law remain unaffected.

Incorrect addresses and unclaimed packages

Customers are responsible for accurate shipping information. Orders returned or lost because of an incorrect or incomplete address, refusal, failure to claim the package, or another customer-caused delivery issue are not eligible for free replacement or refund. Reproduction and reshipping charges may apply.

Return authorization required

Do not return merchandise to Metalwood Garage, Printful, or a fulfillment facility without written instructions. Unauthorized returns may not be received, identified, or refunded.

Original and commissioned artwork

This policy does not govern original artwork, commissioned artwork, custom fabrication, or made-to-order artwork arranged directly with Metalwood Garage. Those terms are provided through the applicable proposal, quote, invoice, or commission agreement.

Legal rights

Nothing in this policy limits any non-waivable rights or remedies available under applicable law.

Questions or claims: dana@metalwoodgarage.com