Merchandise Shipping Policy

This policy applies to merchandise purchased through the Shopify checkout. Original and commissioned artwork shipping is quoted and arranged separately.

Print-on-demand fulfillment

Metalwood Garage merchandise is produced to order. Merchandise is printed, packed, and shipped by Printful or another approved third-party fulfillment provider after an order is submitted. We do not maintain physical inventory of most merchandise, and merchandise generally does not ship from the Metalwood Garage studio.

Production and delivery estimates

Production time and shipping time are separate. Any production, shipment, or delivery date shown on the website is an estimate, not a guarantee. Timing may be affected by product availability, production volume, fulfillment location, destination, carrier delays, severe weather, holidays, customs processing, incorrect address information, or events outside our reasonable control.

When no specific shipping timeframe is stated, orders will be handled according to applicable law. If we learn that an order cannot ship within a promised timeframe, we will provide any notice, cancellation, or delay-consent options required by law.

Separate shipments

Products in one order may be produced at different facilities and arrive in separate packages on different dates. Separate tracking details may be provided.

Shipping addresses

Customers are responsible for complete and accurate shipping information. Address changes are not guaranteed after production or shipment begins. Additional production or shipping charges may apply if an order must be replaced or reshipped because of an incorrect, incomplete, or undeliverable address supplied by the customer.

Tracking

Tracking information is provided when available. Tracking activity may take time to appear after a label is created, and label creation does not necessarily mean the carrier has received the package.

Customs, duties, and import charges

International orders may incur duties, taxes, brokerage fees, or other import charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the customer's responsibility.

Lost or delayed packages

Contact Metalwood Garage promptly when tracking has not updated for an unusual period or an order has not arrived by its estimated delivery date. A package marked delivered will be reviewed using carrier tracking and the circumstances of the claim.

Original and commissioned artwork

This policy does not govern original or commissioned artwork. Artwork shipping methods, packaging, insurance, delivery requirements, charges, and allocation of risk are stated in the applicable quote, invoice, proposal, or commission agreement.

Questions: dana@metalwoodgarage.com